GoToMyPC - Support Center

<p>Firewalls and GoToMyPC</p><p><?xml version="1.0" encoding="utf-8"?> <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"> <link href="/FileManagement/Download/7b3d65ffde1c4e8b9da335da1ae1af83" rel="stylesheet" type="text/css" /> <script src="../SkinSupport/MadCapAll.js" type="text/javascript"> </script> <h2 class="h2pagebreak"><a name="kanchor118"></a><a name="GoToMyPC_with_Firewalls"></a>Using GoToMyPC with Firewalls</h2> <p><a name="kanchor119"></a><a name="kanchor120"></a>Firewalls are configured to block outgoing and incoming communications unless you authorize the program to allow them. You can use GoToMyPC with firewalls (ZoneAlarm, Norton Personal Firewall, etc.) installed on either a host computer or client computer. The table below lists the application components that need to be authorized in order for GoToMyPC to run on a PC. </p> <blockquote> <p MadCap:conditions="Primary.ScreenOnly"><a href="#Host_PC_Firewall" target="_self">Using GoToMyPC with a firewall on a host PC</a> </p> <p MadCap:conditions="Primary.ScreenOnly"><a href="#Norton" target="_self">GoToMyPC with a Norton firewall</a> </p> <p MadCap:conditions="Primary.ScreenOnly"><a href="#norton_trans" target="_self" name="kanchor121">GoToMyPC with Norton Transaction Protection</a> </p> <p MadCap:conditions="Primary.ScreenOnly"><a href="#ZoneAlaarm" target="_self">GoToMyPC with a ZoneAlarm firewall</a> </p> <p MadCap:conditions="Primary.ScreenOnly"><a href="#Firewall_Vendor_Links" target="_self">Firewall Vendor Links</a> </p> </blockquote> <p> </p> <table style="width: 73.562%;border-collapse: collapse;caption-side: top;border-spacing: 1px 1px;border-left-style: solid;border-left-width: 1px;border-left-color: #000000;border-right-style: solid;border-right-width: 1px;border-right-color: #000000;border-top-style: solid;border-top-width: 1px;border-top-color: #000000;border-bottom-style: solid;border-bottom-width: 1px;border-bottom-color: #000000;" cellspacing="0" width="73.562%"> <col style="width: 22.52%;" /> <col style="width: 25.224%;" /> <col style="width: 22.551%;" /> <col style="width: 25.686%;" /> <tr valign="top" style="height: 1px;"> <td style="width: 47.744%;border-left-width: 1px;border-left-color: #000000;border-left-style: Solid;border-top-style: Solid;border-top-color: #000000;border-top-width: 1px;border-right-width: 1px;border-right-color: #000000;border-right-style: Solid;border-bottom-style: Solid;border-bottom-color: #000000;border-bottom-width: 1px;padding-right: 10px;padding-left: 10px;" width="47.744%" colspan="2">For the<span style="font-weight: bold;"> Host Computer</span> (This is the PC you want to access from someplace else)</td> <td colspan="2" style="border-bottom: solid 1px #000000;">For the <span style="font-weight: bold;">Client Computer</span> (This is the computer you use to access the host computer)</td> </tr> <tr style="height: 200px;" valign="top"> <td colspan="1" rowspan="1" style="width: 22.52%;border-left-width: 1px;border-left-color: #000000;border-left-style: Solid;border-right-width: 1px;border-right-color: #000000;border-right-style: Solid;border-bottom-style: Solid;border-bottom-color: #000000;border-bottom-width: 1px;padding-right: 10px;padding-left: 10px;" width="22.52%"> <p style="text-align: center;font-weight: bold;" align="center">Primary <span style="text-align: center;font-weight: bold;">Files</span></p> <p>g2comm.exe</p> <p>g2fileh.exe</p> <p>g2host.exe</p> <p>g2mainh.exe</p> <p>g2printh.exe</p> <p>g2svc.exe</p> <p>g2tray.exe</p> <p>gopcsrv.exe</p> </td> <td colspan="1" rowspan="1" style="width: 25.224%;border-right-width: 1px;border-right-color: #000000;border-right-style: Solid;border-bottom-style: Solid;border-bottom-color: #000000;border-bottom-width: 1px;padding-right: 10px;padding-left: 10px;" width="25.224%"> <p style="text-align: center;font-weight: bold;" align="center">Additional <span style="text-align: center;font-weight: bold;">Files</span></p> <p>g2audioh.exe</p> <p>g2pre.exe</p> <p>g2processfactory.exe</p> </td> <td colspan="1" rowspan="1" style="width: 22.551%;border-right-width: 1px;border-right-color: #000000;border-right-style: Solid;border-bottom-style: Solid;border-bottom-color: #000000;border-bottom-width: 1px;padding-right: 10px;padding-left: 10px;" width="22.551%"> <p style="text-align: center;font-weight: bold;" align="center">Primary Files</p> <p>g2viewer.exe</p> </td> <td colspan="1" rowspan="1" style="width: 25.686%;border-right-width: 1px;border-right-color: #000000;border-right-style: Solid;border-bottom-style: Solid;border-bottom-color: #000000;border-bottom-width: 1px;padding-right: 10px;padding-left: 10px;" width="25.686%"> <p style="text-align: center;font-weight: bold;" align="center">Additional Files</p> <p>None</p> </td> </tr> </table> <p> </p> <p>These programs need to be admitted through three ports: 80, 443 and 8200. One-way TCP connectivity is needed (TCP outbound). Should you need to authorize specific IP ranges, our IP ranges can be found here: <a href="http://www.gotoassist.com/iprange" target="_blank">www.citrixonline.com/iprange</a>.</p> <h3><a name="Host_PC_Firewall"></a>Using GoToMyPC with a Firewall on a Host</h3> <p>Setting up a firewall to enable GoToMyPC to work requires that you take a little extra time to configure your software to allow GoToMyPC to run without interruption. Setting up GoToMyPC to work with a firewall involves three steps.</p> <p class="Procedure"> <img src="/FileManagement/Download/6738f7049ec948d09c046aa66763e6f6" style="border: none;float: none;width: 7px;height: 13px;border-style: none;border-style: none;" width="7" height="13" border="0" /> <span style="font-weight: bold;">To set up a firewall to allow GoToMyPC to run as a host</span></p> <p style="font-style: italic;text-decoration: none;">Step One: Enable GoToMyPC to access the Internet</p> <p style="margin-left: 40px;">The first time you run GoToMyPC on a host computer that has a firewall installed, you will set off the firewall and be prompted to allow GoToMyPC to access the Internet. </p> <ol style="list-style: decimal;list-style-type: decimal;"> <li style="margin-left: 40px;" value="1">Select the check box to "Remember the answer each time I use this program."</li> <li style="margin-left: 40px;" value="2">Click <span style="font-weight: bold;">Yes</span> to enable GoToMyPC to access the Internet. </li> </ol> <p style="margin-left: 0px;"> </p> <p style="font-style: italic;text-decoration: none;">Step Two: Enable GoToMyPC to be the host computer</p> <p style="margin-left: 40px;">Before you can remotely access a host computer you will need to authorize your firewall to allow the following GoToMyPC files to access the Internet: g2audioh.exe, g2comm.exe, g2fileh.exe, g2host.exe, g2mainh.exe, g2pre.exe, g2printh.exe, G2ProcessFactory.exe, g2svc.exe, g2tray.exe, gopcsrv.exe, g2vistahelper.exe. </p> <p style="margin-left: 40px;">You must be physically present to authorize these files on your host computer. </p> <ol style="list-style: decimal;list-style-type: decimal;"> <li style="margin-left: 40px;" value="1">When prompted for each component, select the check box to "Remember the answer each time I use this program." </li> <li style="margin-left: 40px;" value="2">When prompted for each component, click <span style="font-weight: bold;">Yes</span> to enable each component to access the Internet. </li> </ol> <p style="margin-left: 40px;font-size: 8pt;background-color: #efffdb;"><span style="font-weight: bold;">Note:</span> Be sure to disable Host Screen Blanking and Keyboard Locking on the GoToMyPC <a href="KBAnswer.asp?questionID=2974" style="font-size: 8pt;" target="_self">security preferences</a> window prior to connecting with that host PC.</p> <p style="margin-left: 0px;"> </p> <p style="margin-left: 0px;font-style: italic;text-decoration: none;">Step Three: Configure your firewall to accept all GoToMyPC files</p> <ol style="list-style: decimal;list-style-type: decimal;"> <li style="margin-left: 40px;" value="1">Open your firewall console and manually select the option to allow each of the above components. After doing this once, you should not need to repeat this process again.</li> </ol> <p style="margin-left: 0px;" MadCap:conditions="Primary.ScreenOnly"> </p> <p style="margin-left: 0px;text-align: center;" MadCap:conditions="Primary.ScreenOnly"><a href="#GoToMyPC_with_Firewalls" target="_self">Back to the top</a> </p> <p MadCap:conditions="Primary.ScreenOnly"> </p> <p MadCap:conditions="Primary.ScreenOnly"> </p> <h3><a name="Norton"></a>Using GoToMyPC with Norton Internet Security Firewall on a Host</h3> <p class="Procedure"> <img src="/FileManagement/Download/6738f7049ec948d09c046aa66763e6f6" style="border: none;float: none;width: 7px;height: 13px;border-style: none;border-style: none;" width="7" height="13" border="0" /> To set up a Norton firewall to allow GoToMyPC to run as a host computer</p> <ol start="1"> <li value="1">While physically present, right-click on the Norton Internet Security <img src="/FileManagement/Download/1e8d0ad63e2f4be9a52a149f74f0d5b3" style="border: none;width: 15px;height: 15px;float: none;border-style: none;border-style: none;" width="15" height="15" border="0" /> icon on your host computer's system tray. </li> <li value="2">Select Open Norton Internet Security from the system tray menu.</li> <li value="3">Select Personal Firewall from the Status & Settings menu and click the <span style="font-weight: bold;">Configure</span> button.</li> <li value="4">Select the <span style="font-style: italic;">Programs</span> tab, locate GoToMyPC and then click <span style="font-weight: bold;">Add</span>.</li> <li value="5">To begin adding files, click on g2audioh.exe and click <span style="font-weight: bold;">Open</span>.</li> <li value="6">From the <span style="font-style: italic;">Program Control</span> prompt select <span style="font-style: italic;">Permit</span> from the drop down menu and click <span style="font-weight: bold;">OK</span>.</li> <li value="7">Repeat these two steps to add the remaining GoToMyPC files: <table style="left: 0px;top: 859px;width: 342px;border-spacing: 0px;border-spacing: 0px;" cellspacing="0" width="342"><col style="width: 49.865%;" /><col style="width: 45.906%;" /><tr valign="top"><td style="width: 49.865%;padding-right: 10px;padding-left: 10px;border-bottom-style: none;border-right-style: none;border-left-style: none;border-top-style: none;" width="49.865%"><p style="margin-left: 0px;">g2comm.exe </p></td><td style="width: 45.906%;padding-right: 10px;padding-left: 10px;border-bottom-style: none;border-top-style: none;border-right-style: none;" width="45.906%"><p style="margin-left: 0px;">G2ProcessFactory.exe</p></td></tr><tr valign="top"><td style="width: 49.865%;padding-right: 10px;padding-left: 10px;border-bottom-style: none;border-right-style: none;border-left-style: none;" width="49.865%"><p style="margin-left: 0px;">g2fileh.exe</p></td><td style="width: 45.906%;padding-right: 10px;padding-left: 10px;border-bottom-style: none;border-right-style: none;" width="45.906%"><p style="margin-left: 0px;">g2svc.exe</p></td></tr><tr valign="top"><td style="width: 49.865%;padding-right: 10px;padding-left: 10px;border-bottom-style: none;border-right-style: none;border-left-style: none;" width="49.865%"><p style="margin-right: 98px;margin-left: 0px;">g2host.exe</p></td><td style="width: 45.906%;padding-right: 10px;padding-left: 10px;border-bottom-style: none;border-right-style: none;" width="45.906%"><p style="margin-left: 0px;">g2tray.exe</p></td></tr><tr valign="top"><td style="width: 49.865%;padding-right: 10px;padding-left: 10px;border-bottom-style: none;border-right-style: none;border-left-style: none;" width="49.865%"><p style="margin-left: 0px;">g2mainh.exe</p></td><td style="width: 45.906%;padding-right: 10px;padding-left: 10px;border-bottom-style: none;border-right-style: none;" width="45.906%"><p style="margin-left: 0px;">gopcsrv.exe</p></td></tr><tr valign="top"><td style="width: 49.865%;padding-right: 10px;padding-left: 10px;border-bottom-style: none;border-right-style: none;border-left-style: none;" width="49.865%"><p style="margin-left: 0px;">g2pre.exe</p></td><td style="width: 45.906%;padding-right: 10px;padding-left: 10px;border-bottom-style: none;border-right-style: none;" width="45.906%"><p style="margin-left: 0px;">g2vistahelper.exe</p></td></tr><tr valign="top"><td style="width: 49.865%;padding-right: 10px;padding-left: 10px;border-right-style: none;border-left-style: none;border-bottom-style: none;" width="49.865%"><p style="margin-left: 0px;">g2printh.exe</p></td><td style="width: 45.906%;padding-right: 10px;padding-left: 10px;border-bottom-style: none;border-right-style: none;" width="45.906%"><p style="margin-left: 0px;"> </p></td></tr></table></li> </ol> <p> </p> <h3><a name="norton_trans"></a>Using GoToMyPC with Norton Transaction Protection on a Host Computer</h3> <p>If your version of Norton Internet Security has the Norton Transaction Protection feature enabled, you may need to adjust your Norton settings in order to view your host computer's desktop. If GoToMyPC is installed on your host PC but you are unable to view your desktop while remotely connected please follow these instructions.  </p> <ul> <li style="margin-left: -20px;" class="Procedure" value="1">To set Norton Transaction Protection to allow GoToMyPC to run</li> </ul> <ol start="1"> <li style="margin-right: 24px; margin-left: 0px;" value="1">If you have not already done so, install GoToMyPC and attempt to remotely connect to your host computer. Norton's Transaction Protection allows the connection but will blank out your host PC's desktop. </li> <li style="margin-right: 24px; margin-left: 0px;" value="2">End the session and return to your host PC.</li> <li style="margin-right: 24px; margin-left: 0px;" value="3">While physically present, right-click on the Norton Internet Security <img src="/FileManagement/Download/1e8d0ad63e2f4be9a52a149f74f0d5b3" style="border: none;width: 15px;height: 15px;float: none;border-style: none;border-style: none;" width="15" height="15" border="0" /> icon on the host computer's system tray.</li> <li style="margin-right: 24px; margin-left: 0px;" value="4">Select <span style="font-style: italic;">Open Norton Internet Security</span> from the system tray menu.</li> <li style="margin-right: 24px; margin-left: 0px;" value="5">Click on the <span style="font-style: italic;">Norton Internet Security</span> tab at the top of the Norton window.</li> <li style="margin-right: 24px; margin-left: 0px;" value="6">From the Settings drop-down list, click the <span style="font-style: italic;">Norton Internet Security Options</span> link.</li> <li style="margin-right: 24px; margin-left: 0px;" value="7">Click the <span style="font-style: italic;">Transaction Protection</span> link from the left side of the window.</li> <li style="margin-right: 24px; margin-left: 0px;" value="8">Change the status to allow g2host.exe and then click <span style="font-weight: bold;">OK</span>.</li> </ol> <p MadCap:conditions="Primary.ScreenOnly,Primary.WebhelOnly"> </p> <p style="margin-left: 0px;text-align: center;" MadCap:conditions="Primary.ScreenOnly"><a href="#GoToMyPC_with_Firewalls" target="_self">Back to the top</a> </p> <p> </p> <h3><a name="ZoneAlaarm"></a>Using GoToMyPC with ZoneAlarm Firewall</h3> <p class="Procedure"> <img src="/FileManagement/Download/6738f7049ec948d09c046aa66763e6f6" style="border: none;float: none;width: 7px;height: 13px;border-style: none;border-style: none;" width="7" height="13" border="0"> </img> To set up a ZoneAlarm firewall to allow GoToMyPC to run as a host PC</p> <ol start="1" style="list-style: decimal;list-style-type: decimal;"> <li value="1">While physically present, double-click the ZoneAlarm <img src="/FileManagement/Download/6c9ade4e50fe42d2be32ff22b91d9d24" style="border: none;width: 18px;height: 18px;float: none;border-style: none;border-style: none;" width="18" height="18" border="0" />  icon on your host computer's system tray. </li> <li value="2">Select <span style="font-style: italic;">Program Control</span> from the menu on the left. </li> <li value="3">Verify that you are viewing the <span style="font-style: italic;">Programs</span> tab.</li> <li value="4">Click the <span style="font-weight: bold;">Add</span> button on the bottom-right of the screen. </li> <li value="5">Navigate to the GoToMyPC folder on your computer (C:\Program Files\Citrix\GoToMyPC).</li> <li value="6">Highlight all of the GoToMyPC files in that folder and click <span style="font-weight: bold;">Open</span> to add the GoToMyPC files.</li> <li value="7">Locate the GoToMyPC file in the Programs list, click the <img src="/FileManagement/Download/326685e379db4ab2b62dd08d3c3a0faa" style="border: none;width: 13px;height: 17px;float: none;border-style: none;border-style: none;" width="13" height="17" border="0" />  icon in the Trust Level column and select <span style="font-style: italic;">Super</span>. Repeat this step for each of the GoToMyPC files.</li> <li value="8">Finally, click each <img src="/FileManagement/Download/326685e379db4ab2b62dd08d3c3a0faa" style="border: none;width: 13px;height: 17px;float: none;border-style: none;border-style: none;" width="13" height="17" border="0" />  icon in the Access and Server columns that correspond to a GoToMyPC program and select <span style="font-style: italic;">Allow.</span></li> </ol> <p style="text-align: center;" align="center">.<img src="/FileManagement/Download/33a8fe29a4e84c8eab25e5f2f0b3f0f3" style="border: none;width: 681px;height: 168px;float: none;border-style: none;border-style: none;" width="681" height="168" border="0" /></p> <p style="margin-left: 0px;text-align: center;" MadCap:conditions="Primary.ScreenOnly"><a href="#GoToMyPC_with_Firewalls" target="_self">Back to the top</a> </p> <p style="margin-left: 0px;"> </p> <h3 MadCap:conditions="Primary.ScreenOnly"><a name="Firewall_Vendor_Links"></a>Firewall Vendor Links</h3> <p style="margin-left: 0px;" MadCap:conditions="Primary.ScreenOnly">If you need help configuring your firewall, please contact your vendor directly. We hope the links below may also assist you.</p> <p style="margin-left: 40px;" MadCap:conditions="Primary.ScreenOnly"><a href="http://service1.symantec.com/SUPPORT/nip.nsf/docid/2003120510272036?Open&src=sg&docid=2003120409222336&nsf=nip.nsf&view=16c1d01d537bf4d188256d8e0076b346/0b00821f98643c5088256df2005e8fb4?opendocument&prod=norton personal firewall&ver=2004 for windows 98/me/2000&dtype=&prod=Norton Personal Firewall&ver=2004 for Windows 98/Me/2000/XP&osv=&osv_lvl=" target="_blank">Norton Internet Security and Personal Firewall</a> </p> <p style="margin-left: 40px;" MadCap:conditions="Primary.ScreenOnly"><a href="http://us.mcafee.com/root/support.asp?id=retail_userGuides" target="_blank">McAfee Answer Center</a> </p> <p style="margin-left: 40px;" MadCap:conditions="Primary.ScreenOnly"><a href="http://www.zonelabs.com/store/content/support/zasc/faqs.jsp" target="_blank">ZoneAlarm</a> </p> <p style="margin-left: 40px;" MadCap:conditions="Primary.ScreenOnly"><a href="http://www.pandasoftware.com/com/support?sitepanda=particulares" target="_blank">Pandasoftware</a> </p> <p style="margin-left: 40px;" MadCap:conditions="Primary.ScreenOnly"><a href="http://esupport.trendmicro.com/support/consumer/kbtree.do" target="_blank">PC Cillin</a> </p> <p style="margin-left: 40px;" MadCap:conditions="Primary.ScreenOnly"><a href="http://netservices.verizon.net/portal/link/help/item%26case%3d21306" target="_blank">Verizon Internet Security</a> </p> <p style="margin-left: 40px;" MadCap:conditions="Primary.ScreenOnly"><a href="http://crm.my-etrust.com/CIDocument.asp?SimpleUI=1&GUID=A565073222B6442BBD9F6E77D7B47436&ExternalCallID=0&Ver=&AddBookmark=0&KDId=2850" target="_blank">eTrust EZ Firewall & CA Firewall</a> </p> <p style="margin-left: 40px;" MadCap:conditions="Primary.ScreenOnly"> </p> <p style="margin-left: 0px;" MadCap:conditions="Primary.ScreenOnly"> </p> <p style="margin-left: 0px;text-align: center;" MadCap:conditions="Primary.ScreenOnly"><a href="#GoToMyPC_with_Firewalls" target="_self">Back to the top</a> </p> <p MadCap:conditions="Primary.ScreenOnly"> </p> <script type="text/javascript" src="../SkinSupport/MadCapBodyEnd.js"> </script> </p><h3>Alternate Questions/Keywords</h3><p></p>