Change your forgotten access code in GoToMyPC
You can reset or create a new access code to connect to your remote Windows or Mac host computer. To do so, you need to be physically at the remote host computer.
Your access code resides only on your host computer, and it is never transmitted over the internet. It is a critical component in the encryption key that is used to keep your host computer secure. For security reasons,
GoToMyPC does not have a record of your access code and has no way to provide it to you if you forget it while traveling. Since it cannot be emailed, you must be physically present at the host computer to create a new access code.
Important: Account passwords and computer access codes are not the same. If you need to change or reset your account password, view Change or reset your GoToMyPC account password.
Note: Your administrator may require you to change your access code on a regular basis if you are on a Pro or Corporate plan.
If you still experience issues, call us by selecting Contact Support.
Windows
- Select the GoToMyPC icon
in the system tray and select Change Access Code.
Note: You may have to select the Arrow icon
to load hidden icons. This option is unavailable when your computer is locked for too many failed connection attempts.
- Enter your GoToMyPC account credentials (i.e., email address and account password) and select Log In. If you don't remember your account password, select Forgot your password?.
- Enter and confirm your new access code and select OK.
Note: The access code must be at least eight characters long, and include both numbers and letters.
Results: You have successfully changed the access code for your computer.
What to do next: To save your access code in an encrypted form, view
Make GoToMyPC remember your access code.
Mac
- Select the GoToMyPC icon in the menu bar, then select Change access code
- Enter your GoToMyPC account credentials (i.e., email address and password) and select Log In. If you don't remember your account password, select Forgot your password?.
- Enter and confirm your new access code and select OK.
Note: The access code must be at least eight characters long and include both numbers and letters.
Results: You have successfully changed the access code for your computer.
What to do next: To save your access code in an encrypted form, view
Make GoToMyPC remember your access code.
Article last updated: 25 September, 2025