If your computer is protected by Kaspersky and you are experiencing connection issues then your firewall may be preventing a connection. To safely configure your firewall please follow the instructions.

1. Open Kaspersky Anti-Virus 2010.
2. Select Settings in the top right.
3. Under Options, select Threats and exclusions. (a)
4. Under Exclusions, select Settings.... (b)
   
5. Select the Trusted applications tab.
6. Select Add and browse to the GoToMyPC program folder.
7. Check all of the boxes for exclusions (c) and select OK. (d)
   
8. Select OK again, then select Apply. (e)