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Enabling GoToMyPC with Norton Anti-virus Software

If your computer is protected by Norton and you are experiencing connection issues then your firewall may be preventing a connection. To safely configure your firewall please locate your version of Norton and follow the instructions.

If after following these instructions you still have firewall-related issues, then Norton Support may be able to provide assistance.

Since the release of GoToMyPC version 7.0, many users have reported issues with older versions of Norton and Symantec security software. If you have a Norton or Symantec product from 2006 or earlier on either your host or client computer, GoToMyPC may not be able to connect. IF you experience problems, we do not recommend attempting to configure these types of security software to allow GoToMyPC connections. GoToMyPC recommends that you either upgrade to the current version of your Norton or Symantec security software or use a free alternative such as Microsoft Security Essentials.

Norton Firewalls

Norton Internet Security 2010

Norton Internet Security 2007

Norton 360 3.0

Norton and Symantec products 2006 or older

Norton Internet Security 2010

  1. Open the Norton Internet Security console.
  2. On the Network tab, select the Settings (a) button.
  3. Scroll down to Smart Firewall and then select Configure (b) next to Program Control.
  4. Find GoToMyPC Communications, select Allow (c) from the drop-down menu and select Apply. (d)
  5. If you cannot find GoToMyPC in the list of programs, select Add, navigate to the files and add them using these steps.

Norton Internet Security 2007

  1. Open the Norton Internet Security 2007 console and then select the Settings tab.
  2. Select Personal Firewall and then select Configure. (a)
  3. Select Program Control (b) in the left menu.
  4. Scroll to and select GoToMyPC.
  5. Select Modify. (c)
  6. Select a rule (d) and then select Modify. (e)
  7. Set to Allow Connections to and from This Computer and then select OK. (f)
  8. Repeat steps 6 and 7 for each rule listed.
  9. Select Apply.
  10. If you cannot find GoToMyPC in the list of programs, select Add, navigate to the files, and add them using these steps.

Norton 360 3.0

  1. Open the Norton 360 3.0 console.
  2. Select the PC Security tab.
  3. Select Manage Firewall. (a)
  4. Scroll down to GoToMyPC Communications, select Allow (b) from the drop-down menu and select Apply. (c)
  5. If you cannot find GoToMyPC in the list of programs, select Add, navigate to the files, and add them using these steps.

Finding your Norton or Symantec Security Software version

With most versions of Norton or Symantec security software, you must open the program to see the version you have.

With some Symantec products, you can find the version number by right-clicking the system tray icon and select About.

Results:

Related Topics

Firewalls and GoToMyPC

Locate Files for Firewall Permissions

Firewalls and Client Computers

Article last updated: 27 September, 2022
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