Canceling a GoToMyPC subscription

You can cancel your subscription directly from the GoToMyPC app.

Before you begin: If you want to cancel your GoToMyPC subscription, you must be the account owner or company manager.

If you want to cancel your GoTo subscription, it’s important to note that canceling will turn off your plan’s auto-renewal so it doesn’t renew at the end of the plan term, but your subscription will remain active until the term end date.

For example, if you have an annual contract and you choose to cancel six months into your contract, canceling will turn off auto-renewal once your contract ends, but your plan will stay active for the remaining 6 months until that end date is reached.

Important: GoTo has an official no-refund policy, so you will not be issued a refund for canceling early.

Cancel your subscription online

Attention: If you have a contract with GoTo, you must contact support to cancel your subscription. You will not be able to cancel online.

Log in to your account at https://GoToMyPC.com .

Note: If you are a GoToMyPC Pro user, you will need to access the Manager profile.
Select Billing Info from the left-hand menu bar.
Select Cancel subscription at the bottom of the page.
Follow the on-screen steps to complete the cancellation process.

Contact support to cancel

Select Contact support if you'd like to speak with support to cancel your subscription.

For a smoother experience, be prepared with the following info ahead of calling support:

Last four digits of the credit card used in your account
Billing address associated with the payment method used in your account

Frequently asked questions

Can I cancel my subscription midway through my contracted term?

Yes, you can cancel your subscription at any time, either in or by contacting support. However, you will still be charged for the remaining time left on your subscription plan per the Terms of Service.

Example:

If you have a monthly subscription and you cancel halfway through the month, you will still be billed for the entire month, and your subscription will remain active until the end of the month.

If you have a set-term contract (let’s say a 15-month contract), and you cancel with three months remaining on your contract, you will still be charged for the remaining three months. Your contract will also remain active until the original contract end-date.

Will I get a refund if I cancel before my contract is up?

No. GoTo has an official no-refund policy, so you will not receive a refund if you want to cancel your subscription before the end of your plan term.

What happens once I cancel my subscription?

You will lose access to all data associated with that product subscription. This data will be deleted from our servers 90 days after the effective cancellation date and you will not be able to retrieve that data, even if you reactivate your subscription.

How do I delete my account data once I cancel my subscription?

Canceling your subscription will not delete any of your user or account data. However, GoToMyPC is GDPR compliant so if you'd like to enable data privacy by having your account info deleted, visit Privacy: Questions and Requests to learn more.

Article last updated: 14 April, 2025