Configure security time-out in GoToMyPC
For security reasons, GoToMyPC will disconnect you if there is no keyboard or mouse activity for a certain period of time. The default setting for Pro and Personal users is 15 minutes, the maximum value is 9999 minutes.
Configure security time-out on Windows
- In your host computer's system tray, select the GoToMyPC icon
and select Preferences.
Note: If you cannot find Preferences in the pop up menu, update GoToMyPC to its latest version. - In the Security tab, change the minutes of inactivity before GoToMyPC disconnects you.
Note: If you are on a Corporate account, the maximum time-out setting is managed by your administrator.
Configure security time-out on Mac
- Set the minutes of inactivity before GoToMyPC disconnects you.
What to do next:
If you still experience issues, call us by selecting Contact Support.
Article last updated: 24 February, 2025