• Administration and Troubleshooting
  • Troubleshoot and FAQ
  • Account and Connection Issues
  • Troubleshooting Account Issues
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Contact GoToMyPC Customer Support

The resources below answer most common questions. If you need further help, select Contact Support below to be taken to a form where you can enter your details.

View FAQs

Popular topics:
  • Connection troubleshooting
  • Multiple monitors
  • Video: Install a Computer

Ask the Community

View the GoToMyPC Community to ask questions and read relevant posts from our product experts and other GoToMyPC users like you.

Cancellation requests

To cancel your LogMeIn account, or change the auto-renewal status of your account, please select the Contact support option in this article on the right as online cancellation is not currently available. Our team will be happy to help you.

Remember: GoTo has an official no-refund policy, so you will not receive a refund if you want to cancel your subscription before the end of your plan term.

Contact our team

Select Contact Support to submit a case and receive a phone number. Please have a computer ready for troubleshooting purposes so we are better prepared to help you.
Contact Support

Get support for other products

If you're looking for help on other GoTo products such as Rescue, GoTo Meeting, or GoTo Connect, visit the GoTo support site.

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