Enable screen blanking in GoToMyPC

For extra security and privacy, you can blank out your host screen while remotely connected. This will turn the entire screen of the unattended host computer screen black (or green) while you are remotely connected. Note that hardware limitations may prevent screen blanking on some monitors.

System Requirements

Windows 7 or later
Windows XP Service Pack 3 or later installed
Mac OS 10.11 El Capitan or later

Supported display adapters (Windows only)

GoToMyPC uses a specific system driver to blank out monitors. In order for us to properly blank your screen(s), the driver will need to be able to read your computer's display configuration. There are unsupported display adapters that may successfully blank out your host screen but may not behave as expected with supported adapters. These include docking stations, KVM switches, USB display adapter, and connectors.

Note: GoToMyPC supports the following display adapters:

DVI
VGA
HDMI
DisplayPort (only for Windows 10 (build 2004) and above)

Note: There is a known compatibility issue with Intel HD Graphics cards and the display port adapter. If you are using this model, we recommend that you use a different display adapter port on your computer's video card.

Third-party driver issues (Windows only)

If you are still experiencing trouble with screen blanking, you may need to check for any installed third-party drivers. Some third-party drivers (GoTo Mirror Driver, Splashtop Mirror Driver, DameWare Development Mirror Driver, etc.) may prevent screen blanking capabilities, and you may need to uninstall these drivers for screen blanking to work properly. Please note that in some cases, these drivers may remove some of the necessary adapter information that GoToMyPC needs. In this case, you may need to reinstall your computer's display adapter, which can be done through the device manager (the process may vary depending on your hardware and OS). Contact customer support for additional clarification.

If you still experience issues, call us by selecting Contact Support.

Enable screen blanking for Windows

Select the GoToMyPC icon in the system tray.
Select Preferences.
Select the Host tab.
Check the Enable new screen blanking feature box.
Select the Security tab.
Check the Blank out screen while connected box.
Select OK.

Enable screen blanking for Mac

Select the GoToMyPC icon in the menu bar.
Select Preferences.
Select the Security tab and check the Make host screen blank while connected box.
Select Apply Changes.

Article last updated: 14 February, 2025