Use One-Time Passwords

One-Time Passwords (OTPs) offer an additional level of security that can protect you while you are using public terminals that may have keyboard loggers or other keystroke-capture hardware or software installed. This system ensures that a discovered password is useless to the person who finds it.

Note: One-Time Passwords cannot be used in conjunction with the Share Access feature.

Important: Mac users can access Windows host computers with One-Time Passowrds. However, the feature is currently not available on Mac hosts.

One-Time Passwords are a combination of 6 words that are generated in a numbered list. Once you've enabled One-Time Passwords, you will be prompted to enter one after you enter your access code each time you access your host computer.

Note: Your administrator may require that you use One-Time Passwords.

Enable One-Time Passwords

In your host computer's system tray, select the GoToMyPC icon and select Preferences.
Under the Authentication tab, select Enable OTPs.
Select the number of One-Time Passwords to generate (min. of 10, max. of 99) and select OK.
Enter the access code for your host PC and select OK.
Result: A list of One-Time Passwords are generated.
Select a font size and select Print.
Verify your list of One-Time Passwords has printed and select Close.

Results: You will be prompted to enter a One-Time Password the next time you access your host PC from a client computer.

Access your Host PC using One-Time Passwords

Go to www.GoToMyPC.com and log in to your account.
Select the Connect button next to the computer your wish to access.
If prompted, select Yes or Grant to download the GoToMyPC Viewer.
When prompted, enter the host PC's Access Code and select OK.
When prompted, enter one of your 6-word One-Time Passwords and select OK.

Generate a new list of One-Time Passwords

You can generate a new list of One-Time Passwords at any time while you still have OTPs enabled. Should you use all your OTPs before generating a new list, you will have to return to your host PC to generate a new list or to disable One-Time Passwords.

In your host computer's system tray, select the GoToMyPC icon and select Generate One-Time Passwords.
Select the number of One-Time Passwords to generate (min. of 10, max. of 99) and select OK.
Enter the access code of the host PC and select OK.
Result: A new list of One-Time Passwords are generated.
Select a font size and select Print.
Verify that your list of One-Time Passwords has been printed and select Close.

Disable One-Time Passwords

Before you begin: To help protect your security, you will be required to change your access code for your host computer any time you disable the use of One-Time Passwords.

In your host computer's system tray, select the GoToMyPC icon and select Preferences.
Under the Authentication tab, select Disable OTPs.
Enter your email and password and select Log In.
Enter and confirm your new access code and select OK.
Select OK on the OTP Disabled window.

Results: You have disabled One-Time Passwords for GoToMyPC.

Article last updated: 21 February, 2025

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