How do I use the Connection Wizard?
The GoToMyPC Connection Wizard is a program that tests and determines the ideal connection settings within your network. The Connection Wizard stores these optimal connection settings on your computer for use in future sessions.
Run the GoToMyPC Connection Wizard
The GoToMyPC Connection Wizard is currently unavailable to Mac users.
- Once the wizard opens, click Run the Connection Wizard.
- If the Wizard does not automatically open your browser to www.GoToMyPC.com, go to the page. When your browser is open to www.GoToMyPC.com, click OK.
- Wait for the Wizard to test connectivity and then click Next.
- Once finished, the Wizard notifies you of the results. Click Finish or I still have problems for additional support.
Use the Custom Wizard (Advanced Users Only)
The Custom Wizard offers advanced users and network administrators customizable options that control how GoToMyPC manages connections within your network. To run the custom GoToMyPC Connection Wizard:
- Download and open the GoToMyPC Connection Wizard, and select Configure advanced settings for the Connection Wizard. Note that you can also choose to Run the Connection Wizard in advanced mode, but this will retain the default configurations.
- Specify the parameters of the connection test and click Next.
Note:
- For detailed information on the GoToMyPC data server IP addresses that the Wizard attempts to reach, please consult our IP range document.
- If the Wizard is unable to validate your network proxy connection settings, contact your network administrator and refer to our IP range for optimal firewall configuration.
- Wait for the Wizard to detect a connection to our servers and then click Next.
- The Wizard will display all verified connection methods. Select a preferred connection method and validate by selecting Validate the selected methods. If there are no connection methods available in the Streaming or HTTP tabs, the "Validate the selected methods" option will be disabled. Note that the Display the connection report option will take you to the final Technical Report screen, where you will be redirected to the Wizard report.
Note: If the Wizard is unable to validate your network proxy connection settings, contact your network administrator and refer to our IP range for optimal firewall configuration.
- Once detected and validated, you will see the Summary window.
- Validate another connection method: This will take you to the previous screen.
- Restart the Connection Wizard: This will take you to the beginning of the Wizard.
- Store this connection method for use with GoToMyPC: This will take you to the final Technical Report screen.
- Do not store connection settings: This will take you to the final Technical Report screen but will not save the configurations you've made.
- The Technical Report screen is the final screen where you can view your Wizard Report. Clicking this link will open the specific Wizard Report files in your Windows Explorer ().
Article last updated: 17 October, 2022
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