How to send GoToMyPC log files from your Windows or Mac host computer?
In some cases, GoToMyPC might produce unusual issues. If, in these cases, you need to contact out customer support, you may be asked to send your GoToMyPC log files to them. This helps our customer support team to understand and evaluate your case and help with your issue.
Get your GoToMyPC log files and send them to Customer Support
- In the pop-up window, select all the GoToMyPC-related options.
When to send logs from the host or client computer?
In most cases, our customer care team can tell you from which computer you need to send the logs:
- When the error message mentions the "host computer", please send us the host log
- When the error message mentions the "client computer", please send us the client side log.
As a best practice, it is always best to send us the logs from both computers.
How to send GoToMyPC log files from your Windows host, viewer, or client computer?
Watch the following video on sending log files.
How to send GoToMyPC log files from your Mac host, viewer, or client computer?
- Download GoToLogFiles to collect logs.
- On your Mac, go to the folder.
- Find the GoToLogFiles App and Cmd+Click on it.
- Select Open.
- Select Continue to run the tool.
- Choose GoToMyPC as your product.
- Click OK to allow the file to be created on your desktop.
- Send an email to gotomypc-feedback@goto.com (or to your customer support representative) and attach the downloaded files.
Article last updated: 15 November, 2023
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