Resolve potential errors in GoToMyPC

Resolve an "http connection failure" error

You can learn from this article what to do when you try to connect to a GoToMyPC host and see the following error message: http connection failure.

The error is caused when GoToMyPC can't get access to the internet.

Check your internet connection and make sure you have full internet access.
Check the status page of GoToMyPC to see if there is a service outage: https://status.goto.com/.

Resolve a "lost internet connection" error

GoToMyPC relies on continuous back-and-forth communication between your host and client computers. If you hit a "Lost internet connection" error message, that means your client computer is having network issues.

Before you begin:

GoToMyPC will keep trying to re-establish the connection between your computers but we cannot predict when your internet connection will be back. Long periods of disconnection can happen when your Internet Service Provider (ISP) is experiencing service issues which can lead to severe delays or unavailability. If connection isn't restored after a short time, try the below steps.

Restart your modem and/or router at the host computer's location. Some connection issues can be resolved by simply restarting the modem and/or router.
Contact your Internet Service Provider (ISP) for any service outages or disruptions. If you receive the "Lost internet connection" error message frequently, let your provider know.

Resolve a "GoToMyPC has encountered a problem and needs to end this session" error

Apply one of the two solutions below if you encounter the "GoToMyPC has encountered a problem and needs to end this session" error message when connecting to a host computer.

Solution One: Restart GoToMyPC

Open the Run window on the host computer by pressing the Windows logo key + R.
Type services.msc and press Enter. The Services window is displayed.
In the list of services, right-click GoToMyPC and select Restart.

Solution Two: Reinstall GoToMyPC on the host computer

Before you begin: To reinstall GoToMyPC on your host computer, you have to be physically present at it when you set it up.

Sign in to your account at https://www.gotomypc.com/members/login.tmpl.
Select My Computers in the left toolbar.
From your computer list, select Options next to the computer you want to reinstall.
Select Remove.
On the Remove "[Computer name]" from our list of host computers? page, select Remove.

Note: This action removes the host computer from your account's list of added host computers.
Follow our guide to install GoToMyPC.

What to do next:

If you still experience issues, call us by selecting Contact Support.

Resolve a "Sorry, GoToMyPC cannot be started at this time. Please try again in a few moments" error

The GoToMyPC viewer files may be erroneously in use, the %temp% folder may be shared or the user may not have read/write permissions for this folder.

Method 1: Reboot the client computer

Select the Windows Start Menu on client computer.
Select Restart.
Attempt to connect to host computer again.

Results:

Note: The reboot will fix the issue the majority of the time. Please only attempt the steps below, if you've already restarted the client computer, and the issue persists.

Method 2: Run the GoTo Opener Permissions Fix Tool

Download the tool here.
Extract GoToOpener_PermissionsFix.zip.
Right select on GoToOpener_PermissionsFix.bat.
Select Run as administrator.
Wait while a command prompt window appears and disappears.
Attempt to connect to the computer again.

Manually disable sharing of the Temp folder

If the GoTo Opener permissions fix tool does not work, you may need to manually disable sharing.

Hold the Windows key and press R.
Type %temp% in the run window.
Navigate back one folder.
Right select on the Temp folder.
Select Share or Share With.
Select Stop Sharing or select Nobody.
Select Done.

Method 3: Delete GoToMyPC Viewer files

Uninstall the launcher.
Reboot.
Navigate to C:\Users\%username%\AppData\Local\GoToMyPC
Delete every file named GoToMyPC_XXXX.exe
Empty the recycle bin.
Reboot.
Try connecting again.

What to do next:

Note:

You may have to reboot the computer prior to this step to allow the files to be deleted.
Depending on your settings, additional steps may be required to disable folder sharing. You may need to repeat these steps for the folder GoToLogs in the temp.

If you still experience issues, call us by selecting Contact Support.