Troubleshoot printing issues

Switch between local printers

While connected to your host computer, you can switch between local printers.

This feature is only available for Windows users connecting to a Windows host computer.

From the Viewer, select File in the top toolbar and Select GoToMyPC Printer.
Choose the desired printer in the drop-down list.
Return to the file you wish to print and print with GoToMyPC Printer.
Your file will be directed to the printer you selected.

Find the printer's driver or manufacturer in the Printer Setup Wizard

Windows does not have all printer drivers preloaded in its database.

Download and install the printer driver from the manufacturer's website.
Select the Have Disk option in the Printer Setup Wizard when prompted for the manufacturer and printer.

I don't see my printer listed even after downloading the drivers

Most print drivers aren't automatically installed once downloaded from the manufacturer's website. You must manually install the driver yourself.

Right-click the GoToMyPC icon in your host computer's system tray and select Preferences.
Select the Printing tab and Add Printer.
Follow the Add Printer Wizard instructions.
When prompted to locate your printer model, select Have Disk and browse to the folder where you downloaded the driver files.
Locate the autorun.inf file and select Open > OK.
Select your printer from the list and select Next.
Result: You should now be able to finish the manual printer installation.

My GoToMyPC printer is missing

The GoToMyPC printer should be available whenever you are remotely connected to your host computer. It disappears when your session is over.

If the GoToMyPC printer does not appear in your list of printers when you are connected to your host computer, you may need to reinstall the GoToMyPC software.

The Print icon in the toolbar doesn't work

If the Print icon in the tool doesn't work, the GoToMyPC printer may not be selected as the default printer while in session. Change the Printing Preferences so the GoToMyPC printer is automatically set as the in-session default printer.

If you don't want the GoToMyPC printer to be the default while in session, you'll need to select the GoToMyPC printer each time you print from your application.

I'm getting a "The specified location does not contain information about your hardware" error when trying to add the .inf setup driver

This error appears when the printer wizard fails to install the selected .inf setup file, usually due to an incorrect driver.

Verify the driver from the manufacturer's website. Some print drivers include several .inf files. If the first fails, direct the Add Printer Wizard to a different .inf file.

Important: Printer drivers are either 32-bit or 64-bit. You must use the same driver version as your computer's Windows version.

Document is not printing from the GoToMyPC printer

Try and print a job on your client computer before attempting to print remotely through GoToMyPC. If printing is not working locally on your client computer, GoToMyPC remote printing will not work.

The GoToMyPC Printer uses a universal print driver that works with most printers. Your printer, however, may require you to install a matching print driver on your host computer in order to process print jobs sent by a remote printer. Please see our article on manually enabling a printer for assistance.

Troubleshoot incorrect color or alignment on a print job

For precision printing, manually enable the client computer's printer.

If you're still experiencing issues, select Contact Support for more help.

Switch between local printers

Find the printer's driver or manufacturer in the Printer Setup Wizard

I don't see my printer listed even after downloading the drivers

My GoToMyPC printer is missing

The Print icon in the toolbar doesn't work

I'm getting a "The specified location does not contain information about your hardware" error when trying to add the .inf setup driver

Document is not printing from the GoToMyPC printer

Troubleshoot incorrect color or alignment on a print job

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