LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge).

The GoTo support site no longer supports Safari 15. Please upgrade your browser to Safari 16 (or newer) or switch to a supported browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge.

Remote desktop access made easy. Discover GoToMyPC.

We are currently experiencing an unplanned outage for this product. View Service Status
  • Support
  • Products

    Explore support by product

    GoTo Connect

    All-in-one phone, meeting and messaging software

    GoTo Meeting

    Video and audio meeting software

    GoTo Webinar

    All-in-one webinar and virtual events software

    GoTo Room

    Conference room hardware

    GoTo Training

    Online training software

    OpenVoice

    Audio conferencing software

    Grasshopper

    Lightweight virtual phone system

    join.me

    Video conferencing software

    LogMeIn Resolve

    IT management & support

    LogMeIn Resolve MDM

    Mobile device management

    LogMeIn Pro

    Remote device access

    LogMeIn Central

    Remote monitoring & management

    LogMeIn Rescue

    Remote IT support

    GoToMyPC

    Remote desktop access

    GoToAssist

    Remote support software

    Hamachi

    Hosted VPN service

    RemotelyAnywhere

    On-prem remote access solution
  • Community
  • Service Status
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • Contact Support
  • Service Status
  • User Avatar User Avatar
    • Support
    • Contact Support
    • Browse Products
    • Service Status
    • Community
    • Sign in
    • User Avatar
    • My Account
    • Personal Info
    • Sign In & Security
    • Billing Center
    • https://link.goto.com/myaccount-billing
    • My GoTo Connect
    • My Meetings
    • My Webinars
    • My Trainings
    • My Conferences
    • My Resolutions
    • My Mobile Devices
    • My Sessions
    • My Sessions
    • My Incidents
    • Sign out
  • Troubleshoot and FAQ
  • Account and Connection Issues
  • Troubleshooting Connection Issues
product logo
Back button image Back
Back button image
product logo

Troubleshooting connection issues in GoToMyPC

There is a variety of issues that can prevent a successful GoToMyPC connection. If you run into a Failed to connect to your host computer message, read through the troubleshooting tips below.

GoToMyPC fails to connect.
Reboot your host computer
Many issues can be resolved by simply rebooting your host computer. This might require you to phone or email someone near the host computer to physically reboot the computer.
Make sure that a firewall or other types of security software are not blocking GoToMyPC
Firewalls and other types of security software may prevent GoToMyPC from successfully connecting to your host computer. View Using firewalls with GoToMyPC for instructions on how to configure your security software to work with GoToMyPC.
Make sure that both your host and client computer meet our minimum Internet connection requirements
Satellite, dial-up and other non-broadband Internet connections do not meet our recommended connection requirements. Users with these kinds of connections may have difficulty connecting to computers through GoToMyPC.
Try to connect from another location
Sometimes a client computer may prevent you from connecting to your host computer. A good way to identify this issue is to attempt a session from multiple locations. If you are successful from one location but not another, the issue is unlikely due to your host computer. If you are unable to connect to your host from a home computer, the problem is often security software. You can refer to the Firewall section for assistance. If you are unable to connect to a host within a corporate environment, network security may be blocking connections. You can refer to the GoToMyPC Connection Wizard section for assistance.
Check if there is an outage
Article last updated: 14 March, 2025

Need help?

Contact icon Contact support
Community icon Ask the Community
Video icon Watch videos
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • About Us
  • Terms of Service
  • Privacy Policy
  • Trademark
  • Do Not Sell or Share My Personal Info
  • Browse Products
  • Copyright © 2025 GoTo Group, Inc. All rights reserved

Collaboration Products

GoTo Connect

GoTo Meeting

GoTo Webinar

GoTo Training

join.me

Grasshopper

OpenVoice

Remote Solutions Products

GoTo Resolve

Rescue

GoToAssist

Access Products

Pro

Central

GoToMyPC