If your "My Computers" page lists host computer as "Unavailable" or clicking Connect never establishes a connection, read on to learn about this issue.

Solve your connection issue with our troubleshooting tips below.

• Confirm that your host computer is turned on and not in sleep mode.
• Confirm GoToMyPC is running (look for system tray icon) on your host computer.
• Ensure that your host computer can access the Internet (try navigating to www.gotomypc.com or another webpage).
• Confirm that your security software allows GoToMyPC to access the Internet.
• Check to see if there is an outage.

For information on Sleep mode, see http://windows.microsoft.com/en-us/windows7/Sleep-and-hibernation-frequently-asked-questions

Attention: If the computer is still unavailable on the My Computers page, remove and reinstall GoToMyPC.

If you still experience issues, call us by selecting Contact Support.