Connection issues with Windows computer
If your "My Computers" page lists host computer as "Unavailable" or clicking Connect never establishes a connection, read on to learn about this issue.
There are three issues that may cause a host computer to go unavailable:
- The host computer is powered off or in sleep mode.
- The GoToMyPC host software is not running.
- The host computer is not connected to the Internet.
Solve your connection issue with our troubleshooting tips below.
- Confirm that your host computer is turned on and not in sleep mode.
- Confirm GoToMyPC is running (look for system tray icon) on your host computer.
- Ensure that your host computer can access the Internet (try navigating to www.gotomypc.com or another webpage).
- Confirm that your security software allows GoToMyPC to access the Internet.
- Check to see if there is an outage.
For information on Sleep mode, see http://windows.microsoft.com/en-us/windows7/Sleep-and-hibernation-frequently-asked-questions
Attention: If the computer is still unavailable on the My Computers page, remove and reinstall GoToMyPC.
Article last updated: 14 March, 2025