• Administration and Troubleshooting
  • Troubleshoot and FAQ
  • Remote Printing and Sound Issues
  • Troubleshooting Remote Printing Issues
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Have GoToMyPC recognize the printer driver

Have GoToMyPC recognize the printer driver

You may need to reinstall the driver if GoToMyPC doesn't recognize the printer driver.

  1. While remotely connected to the host computer, download the driver for the client printer from the manufacturer's website.
  2. Install the driver on the host computer. When prompted for the printer port, keep the default selection.
  3. Once the installation is complete, navigate to Start > Control panel > Devices and Printers. Right-click the newly installed printer and select Printer Properties.
  4. Select the Ports tab. In the list of ports, select GoToPort > OK.
  5. From the GoToMyPC Viewer menu, select Tools > Preferences > Printing. Find the new printer, listed as GoToMyPC Printer and print from the client computer.

    Troubleshooting: Make sure the host computer is set up with the same printer driver as the client computer and both models match.

Related Articles:
  • What do I do if I lose connection while setting up a remote printer?
  • Resolve a "Cannot Print" error
  • Resolve a "Document could not be printed" error
  • Troubleshooting remote printing on Dell and Lexmark printers
  • Troubleshoot printing issues
  • What to do if you can't print
  • How do I install printer driver without plugging in my printer?
Article last updated: 9 October, 2025

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