Why can't I send Ctrl+Alt+Delete to my host computer?

If the Send Ctrl-Alt-Del feature is not functioning on a host PC with Windows 7 or Vista, then the User Account Control (UAC) and/or the Secure Attention Sequence (SAS) may be disabled.

You or your IT administrator will need to complete one or both of the following procedures to enable the Send Ctrl-Alt-Del feature. Before you complete either procedure, please verify that the host PC has GoToMyPC 6.1 or later installed.

Enable User Account Control for individuals

To use the Send Ctrl-Alt-Del feature, you must have User Account Control enabled on the host computer (the computer you are connecting to).

Enable User Account Control on Windows Vista

Click the Windows button.
Select Control Panel.
Select User Accounts.
Click Turn User Account Control On or Off.
Select Use User Account Control (UAC) to help protect your computer and click OK.
Restart your computer for the changes to take effect.

Enable User Account Control on Windows 7

Click the Windows button.
Select Control Panel.
Select User Accounts.
Click Change User Account Control settings.
Click and drag the slider up. We recommend at least the default setting.
Restart your computer for the changes to take effect.

Results:

You should now be able to send the CTRL-ALT-DEL command to your host computer. If you continue to have problems, your computer may need to be configured by an IT administrator to accept this command when it is sent remotely.

Configure the Domain Group Policy or the Local Group Policy

In most cases, the IT administrator configures the Group Policy for the domain or sub-domain. If the Group Policy for the domain is "Not Configured" or the computer is not on a domain, then the local Group Policy may need to be modified.

Note: Only a domain administrator can modify the domain Group Policy.

Note: The domain Group Policy overrides the local Group Policy.

Configure the domain Group Policy to allow GoToMyPC to send Ctrl-Alt-Del

Log in as a domain administrator to a PC with Windows 7, Vista, Windows 2008 R2 or 2008 Server.
If using Windows 7 or Vista with Service Pack 1 or later, install or enable the Group Policy Management Console
1. On Windows 7, download and install the Windows 7 Remote Server Administration Tools. On Vista, download and install the Vista Remote Server Administration Tools.
2. In the Control Panel, under Programs and Features, click Turn Windows features on or off.
3. Navigate to Remote Server Administration Tools > Feature Administration Tools and then check the box next to Group Policy Management Tools.
If using Windows 2008 R2 or 2008 Server, install and enable the Group Policy Management Console:
1. Start the Server Manager.
2. In the Features section, select Add Features.
3. Check the box next to Group Policy Management.
Click the Windows button.
Type gpmc.msc and then press Enter to open the Group Policy Management Console.
In the left pane of the Group Policy Management window, expand the navigation tree until you have reached your company's domain.
Locate the Group Policy Object (GPO) in the domain or sub-domain that contains the policy preventing GoToMyPC from sending Ctrl-Alt-Del.
Right-click the GPO and select Edit.
Continue with the instructions for changing the Group Policy for Software SAS.

Results:

Note: The domain Group Policy change may not take effect until the workstations are restarted. Use the "gpupdate /force" command on each workstation to immediately enable the policy.

Configure the Local Group Policy to allow GoToMyPC to send Ctrl-Alt-Del

Log in to the specific Windows 7 or Vista PC as a local or domain administrator
Click the Windows button.
Type gpedit.msc and then press Enter to open the Group Policy Editor.
Continue with the instructions for changing the Group Policy for Software SAS.

Change the Group Policy for Software SAS

In the left pane of the Group Policy Object Editor, navigate to Computer Configuration > Administrative Templates > Windows Components > Windows Logon Options.
Right-click the policy for Disable or enable software Secure Attention Sequence and select Properties.
Select the appropriate setting and click OK.
- Not Configured uses each computer's local Group Policy if you are setting a domain Group Policy. It is equivalent to Disabled if you are setting a local Group Policy.
- Enabled enforces the Group Policy. GoToMyPC can send Ctrl-Alt-Del unless the policy's value is set to None.
- Disabled turns off the Group Policy. GoToMyPC can send Ctrl-Alt-Del.

Article last updated: 17 October, 2022

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