What to do if your computer is "Unavailable" or "Offline"
If you log in to your GoToMyPC account and see that one of your computers is either "Unavailable" or "Offline", then there is a connection problem at the host computer that is preventing you from establishing a session. You will need to physically go to this computer to resolve this issue.
Why is my computer "unavailable" or "offline"?
- The host computer is powered off or in sleep mode.
- The host computer is not connected to the Internet.
- The GoToMyPC host software is not running.
Get your computer back online
You will need to physically be at your host PC or Mac and ensure that the following conditions are met:
- The host computer is turned on (you do not need to be logged in, and for security reasons the computer should be locked).
- The host computer is connected to the internet.
- The GoToMyPC host PC software is running.
If you still experience issues, call us by selecting Contact Support.
Start and run GoToMyPC on a PC
- Select the Windows Start menu.
- Type GoToMyPC, then hit Enter.
- If GoToMyPC is running, you will see the GoToMyPC icon
in the system tray.
Ensure GoToMyPC is available while your computer is turned on
- Select the GoToMyPC icon in your system tray.
- In the Host tab, make sure that the Automatically and Disable sleep mode on host computer boxes are checked.
Note: If you disable these preferences, you will need to ensure that GoToMyPC is running and that sleep mode has been disabled every time you leave the host computer unattended.
Manage sleep mode on a Mac
GoToMyPC is able to turn off sleep mode on your Mac, but putting your host Mac to sleep manually through the Apple menu icon or closing the lid can cause GoToMyPC to go offline. If you see the GoToMyPC icon in the top menu bar but your computer is still offline, reboot your host Mac. If the GoToMyPC software does not come back online, please contact Global Customer Support for assistance.
Remove the red X from the GoToMyPC icon in the system tray (Windows)
To remove the red X from this icon (
), do the following:
- Select the icon in the system tray and select Quit.
- Select Yes to confirm.
- Restart GoToMyPC.