Your account password is what you use to sign in to the GoToMyPC website. If you ever forget your account password, you can quickly create a new one.

When you reset your account password, the email will also be sent to the alternate email address listed in your account. Learn how to add and change your alternate email address.

Your access code resides only on your host computer and is never transmitted over the internet. It is a critical component in the encryption key that is used to keep your host computer secure. For security reasons, GoToMyPC does not have a record of your access code and has no way to provide it to you if you forget it while traveling. Since it cannot be emailed, you must be physically present at the host computer to create a new access code on Windows and Mac.

There are occasions when the GoToMyPC authentication service cannot tell where you intended to go. This can happen, for instance, if you are already signed in and attempt to sign in again. The "You're not lost - we're lost" page provides links to GoToMyPC product accounts. If you do not have one of the products and select on the link, you will be offered the opportunity to start a trial account.