Change or reset your account password

Resetting your password

Open a browser to the GoToMyPC sign-in page.
Select Forgot Your Password? under the Password field.
Enter the email address that was used to create your account and select Continue.
Check your primary (or alternate) inbox for a "GoToMyPC Password Support" email with instructions on how to create a new password. If your email account is accessible only from the host computer you are trying to connect to, you will need to be physically present at the host computer. If this is not possible, please contact our support team.
Open the email and select the given link to reset your password.

Note: Each time you request a new account password, the previous password link becomes invalid. If you enter your email multiple times, you will receive multiple emails from GoToMyPC. In order to reset your account password properly, you must use the link provided in the most recent email from gotocustomercare@care.gotomypc.com. If you did not receive an email, check your Spam/Junk folder.
From the Create your new password page, enter your new account password and select Continue.

Note: Password requirements include 8-12 characters, at least one number (from 0-9), at least one upper case character (A-Z), at least one lowercase character (a-z), and at least one special character (!'#$%&, etc.). For maximum security, you cannot reuse the last five passwords on your GoToMyPC account.

Changing your password

Before you begin: For maximum security, we recommend that you change your account password regularly. If you are a GoToMyPC Pro or Corporate user, your administrator may require you to change your account password on a regular basis.

Log in at https://www.gotomypc.com/members/login.tmpl.
Select My Account in the left toolbar.
Under User Information, enter your current password in the Current Password field.
Enter your new account password in the Change Password field, and then retype it below.

Note: Password requirements include 8-12 characters, at least one number (from 0-9), at least one upper case character (A-Z), at least one lowercase character (a-z), and at least one special character (!'#$%&, etc.). For maximum security, you cannot reuse the last five passwords on your GoToMyPC account.
Select Save Changes.

Possible reasons for not receiving the "Reset Your Password" email

Did you try resetting your password, but never received the "Reset Your Password" email? There are a few things that might have caused this.

You might have used the wrong email address.

When you enter an email address on the Reset Password page, GoToMyPC will show you the confirmation page regardless of whether you entered the right email address or not. To protect your account's security, we cannot confirm whether or not the email address you entered is registered with our system.

If you still don't receive the "Forgot password" email within a few minutes, you may want to try to enter an alternate email to ensure your account is not listed under a different email.

If you are positive that you are using the correct email address but still aren't receiving the email, please contact Global Customer Support.

If you do not have access to the email address associated with the account, please contact the owner of the email address so that they can check their inbox. If the email address has since been disabled, please contact Global Customer Support.

If the email account is accessible only from the host computer you are trying to connect to, you will need to physically be present at the host computer. If this is not possible, please contact Global Customer Support.

The email might be in your spam folder or have been blocked.

In some cases, the spam filtering system on your email client might have misidentified the automated "Reset Your Password" email as being spam. Try checking the "Spam" folder in your email inbox.

It's also possible that your company's servers have blocked your email due to security firewalls. In this case, you should ask your IT administrator to allow emails from gotocustomercare@care.gotomypc.com and then try resetting your password again.

I still haven't received my email!

If you still don't receive an email after trying the suggestions above, please Contact GoToMyPC Customer Care and a representative will be able to assist you.

Please note that account passwords and access codes are not the same. For more information on resetting your access code, select here for Windows and here for Macs.

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