Change or reset your GoToMyPC account password

You can change the account password that you use to log in to the GoToMyPC site.

Reset your password

Open a browser to the GoToMyPC sign-in page.
Select Forgot Your Password? under the Password field.
Enter the email address that was used to create your account and select Continue.
Check your primary (or alternate) inbox for a "GoToMyPC Password Support" email with instructions on how to create a new password. If your email account is accessible only from the host computer you are trying to connect to, you will need to be physically present at the host computer. If this is not possible, please contact us.
Open the email and select the given link to reset your password.

Note: Each time you request a new account password, the previous password link becomes invalid. If you enter your email multiple times, you will receive multiple emails from GoToMyPC. In order to reset your account password properly, you must use the link provided in the most recent email from gotocustomercare@care.gotomypc.com. If you did not receive an email, check your Spam/Junk folder.
From the Create your new password page, enter your new account password, confirm it, and select Continue.

Note: Password requirements include 8-12 characters, at least one number (from 0-9), at least one upper case character (A-Z), at least one lowercase character (a-z), and at least one special character (!'#$%&, etc.). For maximum security, you cannot reuse the last five passwords on your GoToMyPC account.

Change your password

Before you begin: For maximum security, we recommend that you change your account password regularly. If you are a GoToMyPC Pro or Corporate user, your administrator may require you to change your account password on a regular basis.

Log in at https://www.gotomypc.com/members/login.tmpl.
Select My Account in the left toolbar.
Under User Information, enter your current password in the Current Password field.
Enter your new account password in the Change Password field, and then retype it below.

Note: Password requirements include 8-12 characters, at least one number (from 0-9), at least one upper case character (A-Z), at least one lowercase character (a-z), and at least one special character (!'#$%&, etc.). For maximum security, you cannot reuse the last five passwords on your GoToMyPC account.
Select Save Changes.

What to do next:

If you still experience issues, call us by selecting Contact Support.

Article last updated: 19 September, 2025