Use the GoToMyPC Client app

This article gives an overview of the Client App and its features.

Go to www.GoToMyPC.com.
Select Log in in the top right corner.
Log in using your GoToMyPC email address and account password.
If prompted, choose the account you want to access and select Go. This only applies if you have multiple GoToMyPC accounts associated with one email address.
Select Client App in the right hand menu and download the executable file.
Install the Client App.
Open the Client App.
Enter your credentials.
If you are using the Client App for the first time, set up your PIN code that you can use to unlock the app upon inactivity.
Confirm your PIN code.

Note: In case you forget your PIN code, or want to reset it, go the Login screen and verify your credentials.
You can now connect to the computers assigned to your account.

Client app settings

You can customize your Client App instance by clicking Settings.

Appearance	You can select between a light and a dark theme.
Host view	By selecting this radio button, you will only see the hosts that are online.
PIN code	You can change the PIN code you use to unlock your Client App instance here.
Credentials	You can clear your saved login credentials with this option.
Updates	You can get automatic updates by selecting Allow automatic updates, or check for updates manually by clicking Check for updates now, if you deselect this radio button. Note: We recommend signing up for automatic updates.

What you have to know about the GoToMyPC Client App

The GoToMyPC Client App is a Windows desktop app that lists all the computers added to the user’s account, and lets them connect to their remote computer more seamlessly and faster.

What are the primary user benefits of the GoToMyPC Client App?

The GoToMyPC Client App provides the following benefits:

The time to connect is lightning fast.
The user experience is much smoother, as users need less interaction to achieve their goals.
All computers assigned to your account are listed in the app, so you can connect to them immediately.
You can get login support via text or SMS messages.
Uncompromised security in the unlikely event of timeouts.
As opposed to sessions on the website, the Client App does not time out, but gets locked after 15 minutes if left idle, just like a mobile phone. To unlock it, all the user needs to do is enter a four- to six-digit PIN code.

Where can I download the GoToMyPC Client App?

You can download the Client App from here.

Alternatively, you can download it by logging in to your GoToMyPC account, then selecting Client App from the menu, and selecting Download Client App on that page.

Is it safe to keep my sessions active?

The GoToMyPC Client App uses a PIN-based security feature that enhances protection during extended sessions. However, for your safety, we strongly recommend avoiding installation on public computers, such as those in libraries or cafés, to prevent potential security risks. Always remember to log out if you plan to leave your computer unattended for an extended period.

If you still have questions, call us by selecting Contact Support.

Article last updated: 27 March, 2023

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