Change your forgotten access code
You can easily create a new access code to connect to your Windows or Mac host computer.
Your access code resides only on your host computer, and it is never transmitted over the Internet. It is a critical component in the encryption key that is used to keep your host computer secure. For security reasons, GoToMyPC does not have a record of your access code and has no way to provide it to you if you forget it while traveling. Since it cannot be emailed, you must be physically present at the host computer to create a new access code.
If you forgot your access code, you need to be at the host computer to change it and use the new code to connect. If you need further assistance, make sure you're at the host computer before contacting Customer Care.
On a Windows computer
- Select the GoToMyPC icon
in the system tray and select Change Access Code.
Note: You may have to select the Arrow icon
to load hidden icons. This option is unavailable when your computer is locked for too many failed connection attempts.
- Enter your GoToMyPC account credentials (i.e., email address and account password) and select Log In. If you don't remember your account password, select Forgot your password?.
- Enter and confirm your new access code and select OK.
Note: The access code must be at least eight characters long, and include both numbers and letters.
Results: You have successfully changed the access code for your computer.
On a Mac computer
- Select the GoToMyPC icon in the menu bar, then select Change Access Code
- Enter your GoToMyPC account credentials (i.e., email address and password) and select Log In. If you don't remember your account password, select Forgot your password?.
- Enter and confirm your new access code and select OK.
Note: The access code must be at least eight characters long and include both numbers and letters.
Results: You have successfully changed the access code for your computer.
Make GoToMyPC remember your Access Code
The "Don't ask access code again" option in the Enter Access Code window saves your access code in an encrypted form. When you run the next session, GoToMyPC does not ask for the access code again. The function manages expired and changed access codes as well. For security reasons, you can only trust your device if you are required to enter a password at sign-in.
Have GoToMyPC remember your access code
- On the Enter Access Code window, check the Don't ask access code again option.
Results: The next time you connect to that host computer, GoToMyPC will not prompt you to enter your access code.
Clear saved access code
- Once connected to your host computer, select Tools in the top menu of the viewer.
- Select Ask Access Code Again.
Results: The next time you connect to that host computer, you will be prompted with the access code window.