Typically, when you see a Waiting for the client computer to connect error message for a significant amount of time or you hit an A connection could not be established error message, there is an issue with your client computer. Try some of these solutions below.

Reset connection settings

GoToMyPC stores connection settings on your client computer for future use. If it is not connecting successfully, reset your settings.

1. Go to Settings > Network & internet > Advanced network settings > Network reset
2. Select Reset now
   Note: This will remove and reinstall all your network adapters, and set other networking components back to their original settings. You might need to reinstall other networking software afterwards, such as VPN client software or virtual switches.

Make sure that a firewall or other type of security software is not blocking GoToMyPC

Firewalls and other types of security software may prevent GoToMyPC from connecting successfully. Make sure that the GoToMyPC program "g2viewer.exe" is allowed full outbound access to the internet. Refer to the Firewall Section for instructions on how to configure your security software to work with GoToMyPC.

Make sure your computer meets our minimum internet connection requirements

We recommend DSL or better internet connections. You may have difficulty connecting to computers if you are using satellite, dial-up, or other non-broadband connections.

Make sure you are running a supported operating system

Supported system requirements are listed out here.

Use an Ethernet cable to connect to the Internet

Relying on a wireless internet network may result in unstable connections. Try using an Ethernet (UTP) cable internet connection, which is usually faster, and provides a more stable connection.

Reinstall GoToMyPC

Another solution to fix your GoToMyPC connection issues can be reinstalling the app, or uninstalling and then installing it on your computer.

• How do I reinstall the GoToMyPC app?
• How can I uninstall GoToMyPC from my computer?
• Installing GoToMyPC (Windows or Mac)

Use an alternate device

Try connecting to your host computer from a different client computer or tablet.

If you still experience issues, call us by selecting Contact Support.

Typically, when you see a Waiting for the host computer to connect error message for a significant amount of time or you hit an Unable to Connect error message, there is an issue with your host computer. If you still cannot establish a successful connection and are physically by your host computer, contact Global Customer Support for assistance.

Reboot your host computer

Many issues can be resolved by simply rebooting your host computer. If you are not by your host computer, this might require you to phone or email someone who can reboot it for you. You should restart both your client and host computers, as well as any routers, modems or other network devices that you are using.

Update your software and drivers on both your host and client computers

Make sure that you have the latest version of GoToMyPC installed on your host and client computers. You can check for updates by clicking on the GoToMyPC icon in the system tray, and selecting Check for updates.... You should also update your operating system, browser, firewall, antivirus, and other software that may affect your network connection.

Make sure that a firewall or other types of security software are not blocking GoToMyPC

Firewalls and other types of security software may prevent GoToMyPC from connecting successfully. Make sure that the GoToMyPC program "g2comm.exe" is allowed full outbound access to the internet. Refer to What are the optimal firewall configurations?for instructions on how to configure your security software to work with GoToMyPC.

Make sure your host computer meets our minimum internet connection requirements

We recommend DSL or better internet connections. You may have difficulty connecting to computers if you are using satellite, dial-up or other non-broadband connections.

Try to connect from another location

Sometimes a client computer may prevent you from connecting to your host computer. A good way to identify this issue is to attempt a session from multiple locations. If you are successful from one location but not another, the issue is unlikely due to your host computer. If you are unable to connect to your host from a home computer, the problem is often security software. You can refer to the Firewall section for assistance. If you are unable to connect to a host within a corporate environment, network security may be blocking connections. You can refer to the GoToMyPC Connection Wizard section for assistance.

Maintain a Successful GoToMyPC Connection

GoToMyPC relies on continuous back-and-forth communication between your host and client computers. If you hit a Lost internet connection error message, that means your host computer is having network issues. GoToMyPC will keep trying to re-establish the connection between your computers but we cannot predict when your host computer's internet connection will be back. Long periods of disconnection can happen when your Internet Service Provider (ISP) is experiencing services issues which can lead to severe delays or unavailability. If connection isn't restored after a short time, try the solutions below.

• Restart your modem and/or router at the host computer's location – Some connection issues can be resolved by simply restarting the modem and/or router. If you are not by your host computer, this might require you to phone or email someone who can restart it for you.
• Contact your Internet Service Provider (ISP) – Contact your provider for any service outages or disruptions. If you receive the "Lost internet connection" error message frequently, let your provider know.

If you still experience issues, call us by selecting Contact Support.