LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge).

The GoTo support site no longer supports Safari 15. Please upgrade your browser to Safari 16 (or newer) or switch to a supported browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge.

Remote desktop access made easy. Discover GoToMyPC.

We are currently experiencing an unplanned outage for this product. View Service Status
  • Support
  • Products

    Explore support by product

    GoTo Connect

    All-in-one phone, meeting and messaging software

    GoTo Meeting

    Video and audio meeting software

    GoTo Webinar

    All-in-one webinar and virtual events software

    GoTo Room

    Conference room hardware

    GoTo Training

    Online training software

    OpenVoice

    Audio conferencing software

    Grasshopper

    Lightweight virtual phone system

    join.me

    Video conferencing software

    LogMeIn Resolve

    IT management & support

    LogMeIn Resolve MDM

    Mobile device management

    LogMeIn Pro

    Remote device access

    LogMeIn Central

    Remote monitoring & management

    LogMeIn Rescue

    Remote IT support

    GoToMyPC

    Remote desktop access

    GoToAssist

    Remote support software

    Hamachi

    Hosted VPN service

    RemotelyAnywhere

    On-prem remote access solution
  • Community
  • Service Status
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • Contact Support
  • Service Status
  • User Avatar User Avatar
    • Support
    • Contact Support
    • Browse Products
    • Service Status
    • Community
    • Sign in
    • User Avatar
    • My Account
    • Personal Info
    • Sign In & Security
    • Billing Center
    • https://link.goto.com/myaccount-billing
    • My GoTo Connect
    • My Meetings
    • My Webinars
    • My Trainings
    • My Conferences
    • My Resolutions
    • My Mobile Devices
    • My Sessions
    • My Sessions
    • My Incidents
    • Sign out
  • Troubleshoot and FAQ
  • Account and Connection Issues
  • Troubleshooting Connection Issues
product logo
Back button image Back
Back button image
product logo

Troubleshooting connection problems with the client and host computer

If you are having trouble connecting to or maintaining a connection to your client or host computer, review the troubleshooting tips below.

Your client computer is the computer you use to access and connect to your host computer. You do not need to have the GoToMyPC software installed on your client computer to connect and start a GoToMyPC session.

Your host computer is the computer you want to connect to with your client computer. To connect to your host computer from another computer or a mobile device, you must have the GoToMyPC software installed and a stable internet connection.

Your client computer is the computer you use to access and connect to your host computer.

Establish a successful connection with the client computer

Typically, when you see a Waiting for the client computer to connect error message for a significant amount of time or you hit an A connection could not be established error message, there is an issue with your client computer. Try some of these solutions below.

Reset connection settings
GoToMyPC stores connection settings on your client computer for future use. If it is not connecting successfully, reset your settings.
  1. Go to Settings > Network & internet > Advanced network settings > Network reset
  2. Select Reset now
    Note: This will remove and reinstall all your network adapters, and set other networking components back to their original settings. You might need to reinstall other networking software afterwards, such as VPN client software or virtual switches.

Make sure that a firewall or other type of security software is not blocking GoToMyPC
Firewalls and other types of security software may prevent GoToMyPC from connecting successfully. Make sure that the GoToMyPC program "g2viewer.exe" is allowed full outbound access to the internet. Refer to the Firewall Section for instructions on how to configure your security software to work with GoToMyPC.
Make sure your computer meets our minimum internet connection requirements
We recommend DSL or better internet connections. You may have difficulty connecting to computers if you are using satellite, dial-up, or other non-broadband connections.
Make sure you are running a supported operating system
Supported system requirements are listed out here.
Use an Ethernet cable to connect to the Internet
Relying on a wireless internet network may result in unstable connections. Try using an Ethernet (UTP) cable internet connection, which is usually faster, and provides a more stable connection.
Reinstall GoToMyPC
Another solution to fix your GoToMyPC connection issues can be reinstalling the app, or uninstalling and then installing it on your computer.
  • How do I reinstall the GoToMyPC app?
  • How can I uninstall GoToMyPC from my computer?
  • Installing GoToMyPC (Windows or Mac)
Use an alternate device
Try connecting to your host computer from a different client computer or tablet.

Establish a successful connection with the host computer

Typically, when you see a Waiting for the host computer to connect error message for a significant amount of time or you hit an Unable to Connect error message, there is an issue with your host computer. If you still cannot establish a successful connection and are physically by your host computer, contact Global Customer Support for assistance.

Note: When you troubleshoot an issue at your host computer, you must be physically present at the host computer.
Reboot your host computer
Many issues can be resolved by simply rebooting your host computer. If you are not by your host computer, this might require you to phone or email someone who can reboot it for you. You should restart both your client and host computers, as well as any routers, modems or other network devices that you are using.
Update your software and drivers on both your host and client computers
Make sure that you have the latest version of GoToMyPC installed on your host and client computers. You can check for updates by clicking on the GoToMyPC icon in the system tray, and selecting Check for updates.... You should also update your operating system, browser, firewall, antivirus, and other software that may affect your network connection.
Make sure that a firewall or other types of security software are not blocking GoToMyPC
Firewalls and other types of security software may prevent GoToMyPC from connecting successfully. Make sure that the GoToMyPC program "g2comm.exe" is allowed full outbound access to the internet. Refer to What are the optimal firewall configurations?for instructions on how to configure your security software to work with GoToMyPC.
Make sure your host computer meets our minimum internet connection requirements
We recommend DSL or better internet connections. You may have difficulty connecting to computers if you are using satellite, dial-up or other non-broadband connections.
Try to connect from another location
Sometimes a client computer may prevent you from connecting to your host computer. A good way to identify this issue is to attempt a session from multiple locations. If you are successful from one location but not another, the issue is unlikely due to your host computer. If you are unable to connect to your host from a home computer, the problem is often security software. You can refer to the Firewall section for assistance. If you are unable to connect to a host within a corporate environment, network security may be blocking connections. You can refer to the GoToMyPC Connection Wizard section for assistance.
Maintain a Successful GoToMyPC Connection
GoToMyPC relies on continuous back-and-forth communication between your host and client computers. If you hit a Lost internet connection error message, that means your host computer is having network issues. GoToMyPC will keep trying to re-establish the connection between your computers but we cannot predict when your host computer's internet connection will be back. Long periods of disconnection can happen when your Internet Service Provider (ISP) is experiencing services issues which can lead to severe delays or unavailability. If connection isn't restored after a short time, try the solutions below.
  • Restart your modem and/or router at the host computer's location – Some connection issues can be resolved by simply restarting the modem and/or router. If you are not by your host computer, this might require you to phone or email someone who can restart it for you.
  • Contact your Internet Service Provider (ISP) – Contact your provider for any service outages or disruptions. If you receive the "Lost internet connection" error message frequently, let your provider know.
Article last updated: 14 March, 2025

Need help?

Contact icon Contact support
Community icon Ask the Community
Video icon Watch videos
  • Language selector icon Language selector icon
    • English
    • français
    • italiano
    • Deutsch
    • español
    • português
    • Nederlands
  • About Us
  • Terms of Service
  • Privacy Policy
  • Trademark
  • Do Not Sell or Share My Personal Info
  • Browse Products
  • Copyright © 2025 GoTo Group, Inc. All rights reserved

Collaboration Products

GoTo Connect

GoTo Meeting

GoTo Webinar

GoTo Training

join.me

Grasshopper

OpenVoice

Remote Solutions Products

GoTo Resolve

Rescue

GoToAssist

Access Products

Pro

Central

GoToMyPC