Why haven't I received a "Reset Password" email?
There are a few reasons why you haven't received a "Reset Password" email.
You might have used the wrong email address.
When you enter an email address on the Reset Password page, GoToMyPC will show you the confirmation page regardless of whether you entered the right email address or not. To protect your account's security, we cannot confirm whether or not the email address you entered is registered with our system.
If you still don't receive the "Forgot password" email within a few minutes, you may want to try to enter an alternate email to ensure your account is not listed under a different email.
If you are positive that you are using the correct email address but still aren't receiving the email, please contact us .
If you do not have access to the email address associated with the account, please contact the owner of the email address so that they can check their inbox. If the email address has since been disabled, please contact us.
If the email account is accessible only from the host computer you are trying to connect to, you will need to physically be present at the host computer. If this is not possible, please contact contact us.
The email might be in your spam folder or have been blocked.
In some cases, the spam filtering system on your email client might have misidentified the automated "Reset Your Password" email as being spam. Try checking the "Spam" folder in your email inbox.
It's also possible that your company's servers have blocked your email due to security firewalls. In this case, you should ask your IT administrator to allow emails from gotocustomercare@care.gotomypc.com and then try resetting your password again.